 | We are always competitive. We don't hide behind and anonymous web site. We positively encourage our customers to call us. We'll then tailor a package to suit your needs and budget. |
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 | We're passionate about what we do. Not only are we passionate about Sonos, we're passionate about music and we're passionate about doing the job right. That means, whether you are technical or not technical; on the phone or face to face, we'll take the time to explain things properly to you. How many retailers can you say that about? |
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 | Our customer service is second to none. With thousands of Sonos installations behind us, our reputation for customer service is unsurpassed. Google our name and you'll come across many recommendations and favourable comments about the way we treat our customers. |
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 | We have a satisfaction guarantee. As an independent retailer based in West London, we recognise we may not be on your doorstep. That's why we go the extra mile to support our more remote customers. Our largest customer base is in the South East, but when proprtioned to UK population it's in Scotland. Such is the nature of wireless technology that you can never be sure of precisely how Sonos will perform in your house until you actually install it. Therefore a distance-purchase with a no-quibble returns policy is a real convenience and a benefit to our customers. Although it's rare, if you do run into the odd issue, you'll be dealing with the reseller best equipped to explain what to do to get things humming. If we can't (and we've yet to fail) - we'll take your goods back for a full refund. |
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 | We offer a full installation service. Our installation service extends from simple Sonos setups to sophisticated home entertainment and automation. We have installers all round the country that can attend to your needs. |
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 | We offer comprehensive support. Our post-sales support is another key strength. Our skilled staff do not charge for telephone support and can fix many technical problems remotely. In the rare event of a product failure, we are supremely quick to diagnose and remedy the problem, often despatching replecement items the same day and BEFORE we receive defective items back - how many suppliers do you know that do that? |
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 | We are authorised dealers for many of the best brands in the audio-visual business.Possibly the most exacting HiFi brand in the world is Bowers & Wilkins. Like all prestige brands, they do not hand dealerships out unless they are satisfied as to the quality of the dealer. If your retailer is not an authorised B&W dealer, you may like to consider why not? We are proud to have been a B&W dealer since our outset. |
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 | We will always be the first Sonos dealer in the UK. We have grown our business without impacting on customer service since 2005. There is no other dealer in the UK that has the breadth of knowledge of Sonos and Sonos related products than us. |
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 | We won't try and sell you an unnecessary extended warranty. We trust you will find our no-nonsense approach to business refreshingly honest. Sonos products are extremely reliable. Inevitably the odd failure happens. Our straightforward approach will get you going again with minimal fuss. |
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 | Online sales and delivery excellence. We've delivered tens of thousands of parcels in the last 5 years and we understand the potential for issues. You receive an email confirmation of despatch and, on the day of delivery, our carrier can now text a 1-hour delivery window to you so you don't need to anxiously wait in all day. We only use the most reliable carriers in the business. |
